TATA KELOLA PEMERINTAHAN YANG BAIK (GOOD GOVERNANCE) DALAM MEWUJUDKAN PELAYANAN PUBLIK

Abstract

This study examines the application of good governance in realizing public services in Cilaban Bulan Village, Menes Subdistrict, Pandeglang Regency, this research is expected to be used as part of the government's efforts to implement the principles of democracy, which upholds aspects of fulfillment, the rights of the people by the authorities, upholding the values of justice and social solidarity, as well as the enforcement of human rights in various aspects of State life. Thus, to realize the creation of good governance in public services, government officials must always apply the principles of good governance in every public service. The objectives of this study are: 1. To find out the implementation of good governance principles in the governance process in Cilaban Bulan Village, Menes District, Pandeglang Regency 2. To find out the inhibiting factors in the application of good governance principles in public services in Cilaban Bulan Village, Menes District, Pandeglang Regency. The research method used is descriptive qualitative method. With data collection techniques through observation, interviews and literature/documentation studies.

Based on the results of the discussion and conclusions, the researchers show that the application of good governance principles that are transparent, accountable, and participatory can improve public services in Cilaban Bulan Village, Menes District, Pandeglang Regency. The application of good governance principles in governance generally runs less than optimal, this is evidenced by the existence of several dimensions that do not run or are less than optimal. The inhibiting factors in the application of the principles of good governance in public services in Cilaban Bulan Village, Menes Subdistrict, Pandeglang Regency are human resources in providing services that are still lacking in mastering technology so that it slows down the service, besides that the difficulty of the internet network also affects its slowness in working and the indiscipline of some government officials in working so that the service time provided is not clear so that service delivery is considered not running well or less effective