EVALUASI EFEKTIFITAS STRATEGI PEMERINTAH DALAM PENYEBARAN INFORMASI PAJAK DI ERA DIGITAL TERHADAP EFEKTIVITAS, KEPUASAN, DAN PERSEPSI KEADILAN PADA WAJIB PAJAK KELURAHAN PADEMANGAN
DOI:
https://doi.org/10.46306/volatility.v2i1.240Keywords:
digital technology, tax information strategy, perception of fairness, satisfaction, effectiveness, teknologi digital, strategi informasi pajak, persepsi keadilan, kepuasan, efektivitasAbstract
Digital technology has revolutionized the way governments deliver tax information. This study aims to evaluate the extent to which the government's digital strategy is effective in increasing the understanding, satisfaction, and perception of justice of taxpayers in Pademangan Village. Using a combined method, namely a questionnaire to 100 respondents and qualitative analysis, the results of the study showed that digital media had a significant influence on these three aspects. The implication is that the government needs to develop a technology-based communication approach that is more adaptive, educational, and reaches all levels of society. This research is expected to be a reference for improving the strategy of the Directorate General of Taxes in disseminating tax information digitally.
Downloads
References
Drajat, E, K. (2017). Pengaruh Intensitas Mengakses Game online Terhadap Perilaku Prokrastinasi Akademik Pada Mahasiswa Bimbingan dan Konseling Universitas PGRI Yogyakarta”, Jurnal Konseling Gusjigang, Vol. 3. No. 1 (2017): 98, diakses pada 27 Maret, 2019.
Itiyanto S, Telpon Genggam Dan Perubahan Sosial Studi Kasus Dampak Negatif Mddia Komunikasi dan Informasi Bagi Anak Anak di Keluarahan Bobosan Purwoketo Kabupaten Banyumas, Jurnal Komunikasi, Universitas Jenderal Sudirman, (2016): 56, diakses pada 20 Maret, 2019.
RI. 2018. “Kemenkeu.” Kemenkeu Web Site. 14 Desember. Diakses Desember 15, 2018. https://www.kemenkeu.go. id/
Laporan Kinerja Kpp Pratama Jakarta Kemayoran Tahun 2024
Widyaninngsih & Rahmi, (Juli 2021) Jurnal Ilmu Administrasi Publik Vol 1, No.4, Juli 2021 pp. 375-384 E ISSN: 2775-5053 Analisis Penerapan Inovasi Administrasi Perpajakan Dalam Optimalisasi Penerimaan Pajak Di Era Revolusi 4.0 Hannah Dwi Widyaninngsih, Notika Rahmi.
Agus Suharsono & Selly Galvani (2020). Optimalisasi Edukasi Perpajakan Bagi Generasi Milenial Melalui Video. Jurnal Pajak Indonesia (Indonesian Tax Review), 2(1), 123-139.
Bouckaert, G., & Halligan, J. (2008). Managing Performance: Public Sector Management Series. Routledge.
Direktorat Jenderal Pajak (DJP). (2018). Laporan Tahunan Direktorat Jenderal Pajak 2017.
Kusma (2013).
Patton, M. Q. (2008). Utilization-Focused Evaluation. Sage Publications.
Republik Indonesia, Kementerian Keuangan (RI, Kemenkeu). (2018). Anggaran Pendapatan dan Belanja Negara (APBN) 2019.
Republik Indonesia. (2000). Penjelasan Umum Undang-Undang Nomor 6 Tahun 1983 tentang Ketentuan Umum dan Tata Cara Perpajakan.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
West, D. M. (2005). Digital Government: Technology and Public Sector Performance. Princeton University Press.
Winasti, I. (2016).
Nuryanah, S., Siregar, S. V. N. P., Arifin, I., & Sofyan, L. (2024). Taxpayers’ Perceptions of a New Digital Tax Return Feature: A Case Study in Indonesia. International Journal of eBusiness and eGovernment Studies, 16(1), 26-54.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Keisya Davina Talitha
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
